Refund Policy

Last updated: 28 September 2026

We want you to be satisfied with what you pay for. This policy explains when and how you get your money back.

1. Agency services

• Before work starts: if you cancel an accepted quote before we have started, we refund any amount you already paid in full.
• During an assignment: if you end an assignment early, we invoice only the work already done. Any amount paid for work not yet done is refunded.
• Delivered work: work that has been delivered and approved is not refunded. If something is not as agreed in the quote, tell us within 14 days of delivery and we will correct it free of charge.
• Costs paid to third parties on your behalf, such as domain names, hosting, paid advertising or licences, cannot be refunded once they have been paid.

2. Our online services

For purchases made on our platforms, the refund policy of that platform applies:

• WEVORI: see the refund policy of WEVORI.
• zonderabonnement.be: unused credits are refunded within 14 days of purchase; see the refund policy of zonderabonnement.be.

Payments on these platforms are processed by Paddle.com, which acts as merchant of record. Refunds for those purchases are issued through Paddle, back to the original payment method.

3. How to ask for a refund

Send an email to office@noornoor.biz with your name, the service concerned and, if you have it, the invoice number. We answer within a few working days. Approved refunds are paid back using the original payment method; how long that takes depends on your bank, usually a few working days.

4. Your legal rights

This policy does not limit any rights you have under the consumer protection law of your country.